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Supporting Your Earnings

During times like these we want to ensure that we are constantly here to support our customers, we’re working behind the scenes, adapting the ways we’re supporting you to ensure everyone’s wellbeing and safety is at the forefront of everything we do.

Support your customers through remote diagnostics technology

Heating engineers are well versed in looking after their communities – particularly elderly and vulnerable customers. Even if you can’t physically be at the property, you could lend a hand by checking in with regular customers to offer a remote system health check or energy efficiency advice via video call.

If the customer already has a vSMART control, consider installing the serviceASSIST app to get real-time notifications of faults without having to step foot on their property.

We have extended the length of our free trial period for serviceASSIST app until the end of July 2020, to enable installers to offer this service to customers at no cost to themselves.

We offer installers a range of resources to help you support your customers remotely, including how to guides for homeowners on our YouTube channel

To find out how to get serviceASSIST, click here.

The business clinics are back and coming to a screen near you

We’re looking at ways to ensure that through these difficult times we can offer the latest developments, support and advice for you and your business.

Many installers are using this period of reduced business to review their business plans, get up to date on sales, marketing and business information and use online learning tools to educate themselves. So, we’ve teamed up with a variety of experts to offer your business advice remotely. Our 1 hour sessions will give you helpful business guidance and tips.

To sign up or find out more about the Business Clinic Webinar, click here.

Keep your business running with a remote survey tool

Covid-19 has changed many installers business activity with the lockdown and the need to avoid unnecessary visits to customer’s homes.

You may have put quoting for new boiler installations on hold until the situation changes.

In some cases homeowners have put things on hold because they didn’t want to risk your visit to conduct a survey in their home.

In order to support our Vaillant Advance installers we have identified a simple online tool for you to carry out a survey remotely with your customers. We’ve partnered with TradeGaze to deliver a solution which will help you keep your business moving.

To see how simple the online tool is to use and to find out more sign into Advance.

How to build business resilience

Steering a business through a period of uncertainty is undoubtedly tough. Spencer Clark, Commercial Director at Vaillant, outlines how manufacturers can offer support to installers through unprecedented times.

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