Why Vaillant Controls?

To determine the correct product for your customer, ask a few questions to discover what type of control would best suit them.

For example, what is their work schedule like? Are there young children or vulnerable adults living at the address? Are they away from their house for long periods of time? Is the property multi-occupancy and if so, how and when is it used? These are all good questions to ask when going through the specification process in order to determine how flexible and adjustable the controls need to be.

Depending on your customer, some may want to opt for a control they can integrate into their existing smart home system. Others may prefer a simpler way of controlling their heating and choose for a more basic control.

The myVAILLANT app is a designed to make remote control of a Vaillant heating system easier and more streamlined for installers, specifiers, and homeowners alike. It uses smart features to improve the efficiency of your customer's heating system.

When paired with a compatible thermostat and the myVAILLANT connect, homeowners can use a smart speaker to adjust their temperature settings or schedule with a simple voice command using their smart speaker or an app on their smartphone.

For customers who want minimal interaction with technology, more straightforward controls are available which will comply with Boiler Plus regulations. These simply automatically adjust time and temperature settings based on programmes scheduled by the occupants and heating load requirements.

Carrying out a full site survey is highly recommended to understand the property’s specifications. Reviewing everything from the size of the property to its layout, number of rooms and configuration of the existing central heating system will assist the decision-making process.

Homeowners are more informed than ever about products available to them and often have preconceived ideas about which heating control they want, so having a good knowledge of their property will help installers to offer valuable consultation on whether this is the right choice for them.

If you are replacing the entire heating system, Building Regulations stipulate that all non-open plan domestic dwellings with a total floor area greater than 150m₂ should have at least two separate heating zones. In these instances, an effective, efficient and flexible way to comply is with a combination of a multi-zone control thermostat, such as the sensoCOMFORT, allowing customers to individually control the temperature of each room from their smart device.

Connected controls offer powerful long-term benefits for remote monitoring, repairs, and maintenance. Using the eBUS protocol, these devices communicate with the boiler, providing service providers with detailed data for remote diagnosis. This enables better preparation for first visits or even remote solutions. Installers benefit by efficiently planning servicing and repair visits, using failure and spare part insights.

Vaillant gateways like myVAILLANT connect can integrate with myVAILLANT Pro to monitor heating systems, alerting to faults often before the customer is aware. Real-time system updates are available at the touch of a button. This remote monitoring allows engineers to view multiple heating systems' health and status via a single interface, improving overall performance with minimal time investment.

Making sure your customer understands how each heating control works and what each of the functionalities within them does is important in their decision-making process.

For an installer, it comes down to training and upskilling. A heating control is only as efficient as its user, and it usually falls to the installer to explain this to a homeowner. Vaillant has also developed a series of useful video guides which can be found on its YouTube channel to assist homeowners with understanding how to use their new controls.

Technology has enabled the industry to develop an appropriate, affordable and efficient heating control for every purpose, so there is no reason any household should go without. By placing this at the forefront of their minds, installers can successfully secure additional business and build a base of satisfied customers. By taking the time to talk the customer through the options, installers can ensure they get the very best fit, saving them money on their energy bills and earning their trust, helping to turn them into a long-term, loyal customer.