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Vaillant Heat Pump Challenge terms & conditions

Despite the growing popularity of heat pumps in the UK, recent research carried out on behalf of Vaillant, revealed there are still many questions surrounding this heating technology – often preventing both installers and UK homeowners from taking the first step to fitting one. How they work in the cold, costs to run and the type of homes they are suitable for, were amongst the frequently asked questions; on which internet research often gives polarised answers.

So, Vaillant is aiming to open the debate surrounding heat pumps and shed light on installing and owning this type of heating technology - by challenging the industry to share their heat pump projects and demonstrate the wide variety of homes for which heat pumps are possible!

The Vaillant Heat Pump Challenge is looking for installers / housebuilders / architects / homeowners to submit the most interesting and challenging residential heat pump installations they have been involved in, where many may have initially thought it wouldn’t be feasible or effective. The winning projects will have the chance to film with British property expert and presenter, Kevin McCloud.

By entering the promotion (the “Promotion”) you (the “participant”) agree to be bound by these terms and conditions. Any information or instructions published by the Promoter about the Promotion on website, @VaillantUK Facebook page, @VaillantUK Twitter and Instagram feeds form part of these terms and conditions and any applicable terms from Facebook, Twitter and Instagram shall apply.


The Promoter of this Promotion is Vaillant Group UK Limited whose registered office is at Nottingham Road, Belper, Derbyshire, DE56 1JT and the Promoter shall not be liable for any interruption to this Promotion whether due to force majeure or other factors beyond the Promoter’s control.


1.1. The Promotion is open to residents of Great Britain (England, Scotland and Wales) aged 18 or over only.

1.2. Employees or agents of the Promoter or any of their group companies, or their families or households or anyone professionally connected to this Promotion are not eligible to enter.


2.1. Entries will be accepted from 0.01am 1st February 2023.

2.2. The closing date for entries is 11.59pm on Friday 24th March 2023. Entries received after this time will not be eligible for entry.

2.3. For a project to be eligible for the Vaillant Heat Pump Challenge, it should:

2.3.1. Be intended primarily for a residential / non-commercial setting

2.3.2. Use a Vaillant heat pump in the main heating system design

2.3.3. Be in the installation stage or have completed installation

2.3.4. Have proof of installation such as photographs and/or approved designs

2.3.5. Have been installed no earlier than 1 January 2020

2.4. To enter:

2.4.1. Create a 30 second video describing the initial challenge, the design stage, installation and – if available – the results “Video Entry

2.4.2. Please include the name of the project, any key project dates and the name of the contractor / installer who carried out the work.

2.4.3. Post the 30-second video on Twitter, Facebook or Instagram feed with the project name, date and contractor name. Don’t forget to include #VaillantHPChallenge and tag @VaillantUK (or on Instagram) to ensure your entry is received.


2.5. Email your project details, again including the name of the project, any key project dates and the name of the contractor / installer who carried out the work, plus a quick description of the challenge to


2.6. Enter via the Vaillant website at by completing the online form

2.7. Entries must not include or in any way contain:

2.7.1. obscene or indecent material, including but not limited to nudity, pornography or profanity;

2.7.2. defamatory content, including but not limited to words or symbols that are widely considered offensive to individuals of a certain race, ethnicity, religion, sexual orientation or socioeconomic group;

2.7.3. threats to any person, place, business, group or world peace.

2.8. Entries must not invade privacy or other rights of any person, firm or entity, and must not in any other way violate applicable laws and regulations or network standards.


3.1. All elements appearing in a participant’s Entry must be entirely original, created by the participant. Entries must not contain or reference any third party copyrighted works or trademarks and must not infringe the intellectual property rights of any third party.

3.2. Participants may enter the Promotion multiple times with different projects. Duplicate entries will be removed from the Promotion .

3.3. This Promotion is only available to installers, housebuilders, architects and homeowners. Bulk entries made from trade, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified, and any prize award will be void.

3.4. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of entries.

3.5. In entering the competition, you confirm that you are eligible to do so and eligible to claim the prize. The Promoter may require you to provide proof that you are eligible to enter the competition.

3.6. The Promoter will not accept competition entries that are:

3.6.1. automatically generated by computer;

3.6.2. completed by third parties or in bulk;

3.6.3. illegible, have been altered, reconstructed, forged or tampered with;

3.6.4. photocopies and not originals; or

3.6.5. incomplete.

3.7. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

3.8. The participant warrants that:

3.8.1. it is the sole legal and beneficial owner of, and owns all the rights and interests in, the Video Entry;

3.8.2. the Video Entry is free from any security interest, option, mortgage, charge or lien;

3.8.3. it is unaware of any infringement or likely infringement of the Video Entry;

3.8.4. as far as it is aware, exploitation of the Video Entry will not infringe the rights of any third party;

3.8.5. all persons appearing in the Video Entry have consented to appearing in the Video Entry and were to the best of our knowledge and belief over eighteen years of age at the time of its taking;

3.8.6. (if the participant is not the homeowner) that the homeowner has consented to the entry in this Promotion;

3.8.7. the Video Entry is its original work and have not been copied wholly or substantially from any other source


4.1. The Promotion offers the opportunity to have your project filmed by TV presenter Kevin McCloud (the ”Prize”). There will be three successful projects covered and these will be the chosen by a panel of three independent judges and two Vaillant judges. The successful projects will be selected using the criteria of adversity, collaboration and the solution provided to the customer, out of all entries correctly submitted in accordance with these terms and conditions. The names of the judges are available on request. The decision of the panel of judges (acting reasonably) will be final.

The promoter reserves the right to contact entrants for additional information regarding the project, should this be required to supplement their entry.


5.1. Three successful projects will be chosen to be filmed by Vaillant, with the videos presented by Kevin McCloud, by residents of Great Britain (England, Scotland and Wales). The entrant and homeowner or installer gives their consent to be filmed being interviewed as part of these videos.

5.2. The winner(s) will be contacted by 31st March 2023 by email/ telephone / social media provided by the participant at the time of entry. The winners will have 14 days from the date the notification was sent to notify their interest being filmed with their project.

5.3. In the event that a winner is unreachable, ineligible, or fails to claim the Prize in the time required the winner shall forfeit their filming opportunity and the Promoter reserves the right to offer the opportunity to another entrant as selected by the judges

5.4. The Prize is not transferable to another individual. Any transfer of the prize by the winner will result in immediate disqualification. The Promoter reserves the right to offer the Prize to another participant.

5.5. The Promoter does not accept any responsibility if you are not able to take up the prize.

5.6. Each winner will have to make their own way to the relevant venue in order to use the Prize.

5.7. By accepting the Prize, the winner:

5.7.1. Agrees to take part in media interviews including but not limited to magazine, television and radio interviews;

5.7.2. Agrees to be filmed and be photographed by the Promoter for the purposes of promoting the Promotion and the Promoter’s products; and

5.7.3. Agrees to participate in the Promoter’s other marketing and promotional activities.


6.1. By submitting his/her Entry, the participant assigns to the Promoter with full title guarantee all intellectual property rights in the Entry.

6.2. The Promoter shall have the right to use the winner’s name, image, voice and likeness for any purpose in relation to the Promotion in any territory, in any media and in perpetuity.

6.3. The winner forever waives any rights of privacy, intellectual property rights, and any other legal or moral rights that may preclude the Promoter’s use of the winner’s Entry, or require the winner’s permission for the Promoter to use them for any purpose, and the winner agrees to never sue or assert any claim against the Promoter’s use of those materials.

6.4. As conditions of entry, each participant warrants and represents that:

6.4.1. he/she owns all rights to the Entry he/she is entering; and

6.4.2. his/her Entry (i) is original, (ii) does not infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, or violate applicable laws, regulations, or network standards, (iii) has not been entered in or won previous competitions, promotions or awards and (iv) has not been published previously in any medium.


7.1. The Promoter reserves the right, at its absolute discretion, to disqualify participants who it considers to have not complied with any of these terms and conditions; or any participant who it reasonably believes has interfered with the fair running of this Promotion.

7.2. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims and entries including, without limitation, to require further verification as to the identity, age and other relevant details of a participant and before accepting a claim or entry as being valid.


8.1. The Promoter will use any personal data submitted by the participant solely for the purpose of operating this Promotion and for no other purpose. To that extent, the Promoter may share such personal data with third parties involved with this Promotion. The Promoter will delete any personal data submitted by the participant after the end of the Promotion, save where the Promoter is permitted to retain it in order to comply with applicable law. A participant may exercise any of their rights under data protection law, such as requesting access to or the correction or deletion of his/her personal data, by contacting the Promoter. A copy of the Promoter’s privacy policy can be found at

8.2. The Promoter reserves the right to publish or make available the surnames and county of residence of all winners and where applicable, their winning entries, for the purpose of indicating that a valid award took place for this Promotion. If you object to your information being published of made available for this purpose, please contact the Promoter using the contact details in the Promoter’s privacy policy (see above). In such circumstances the Promoter shall still be entitled to provide the information and winning entry to the Advertising Standards Authority (“ASA”) if required.

8.3. By entering this Promotion, you consent to the processing of your personal data in accordance with these terms and conditions.


9.1. All the Promoter’s decisions relating to this Promotion are final and binding. No correspondence about the Promotion will be entered into.

9.2. All participants take part in the Promotion at their own risk and to the fullest extent possible in law the Promoter accepts no liability with regard to entries and the prize(s) whatsoever. The Promoter will have no liability in relation to the conduct of the winner, nor in connection with any circumstances outside its control with respect to the entries and the prize(s). The winner shall be subject to the policies and terms and conditions of any and all third parties involved in the creation and fulfilment of the Prize.

9.3. The Promoter reserves the rights to vary these terms and conditions or cancel the Promotion at any stage in the event of circumstances arising beyond its control.

9.4. Promoter acknowledges that this Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook/Twitter/Instagram and releases Facebook/Twitter/Instagram of any and all liability in relation to this Promotion. Any information provided by a participant under this Promotion is provided to the Promoter and not to Facebook/Twitter/Instagram. In accepting these terms and conditions participants release Facebook, Twitter and Instagram from liability to the fullest extent possible in law.

9.5. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

9.6. By entering the Promotion, participants will be deemed to be bound by and have accepted these terms and conditions. Failure to comply with these terms and conditions may result in disqualification from the Promotion and forfeiture of the prize(s)

9.7. The Promoter will not accept responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

9.8. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.

9.9. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

9.10. These terms and conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.


34. This Promotion will be governed by and construed in accordance with the laws of England and Wales. By participating the participants agree that any and all disputes regarding this Promotion will be subject to the jurisdiction of the English courts.