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Vaillant Installer Congress 2018

Vaillant was delighted to welcome customers to the Installer Congress Event at Twickenham Stadium last month.

The event provided a unique opportunity for Vaillant senior staff to meet with customers and gain their invaluable feedback on Vaillant’s future plans. A series of short presentations and workshops allowed Vaillant staff and customers to work together and share their opinions as never before.

The inaugural Congress was brilliantly rated by delegates and was a fantastic start to the series. At the next event, our senior team will be visiting the north of England to interact with our customers from that region.

Klaus Jesse, Managing Director of Vaillant Group UK commented, “At Vaillant Group we understand that it is vital to have great relationships with our customers. We need to hear their opinions on the current and future strategic direction of Vaillant and consider their impact on how we grow our businesses together.

"We produced this, our first UK Installer Congress Event, to ensure we had an appropriate platform to share information with our selected partners and, crucially, to listen to their thoughts on how we can improve our product and service offerings. The Congress was very well received and we look forward to continuing this success with our next event, where we will meet with our loyal installers in the north of the UK.”

What some of our customers had to say:

I felt like a valued team member of Vaillant and my thoughts were taken on board
…a very informative and enjoyable day.

Our customers’ favourite aspects?

Meeting the heads of departments to voice opinions and ideas. To hear how the future and market is being shaped.
Being a part of the journey and seeing what the future has in store for us all.
Being able to ask questions directly to those that can give you an answer and make it happen!
The opportunity to understand where Vaillant see themselves going in the future.