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App Privacy Policy

Privacy Statement

Vaillant Group UK Limited (“Vaillant”) is committed to safeguarding your privacy. This Privacy Statement describes why and how we collect, use, and who we may disclose your personal data (information) with, during your visit to this app.

We encourage you to read this Privacy Statement before submitting information. By using this app, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Should you have any questions regarding the use of your data in accordance with this statement and/or your Rights, please contact us by email at

Processing of your personal information

Personal data (information) broadly means information that identifies (or which could, with other information that we hold or are likely to hold, identify) a living individual. For example, name, address, email and contact telephone number.

We do not require your personal information to administer the services offered through the app.

We will not:

  • Share your personal information with any third party processors;
  • Transfer your personal information outside the EEA; or
  • Store your personal information

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described further below:


You may have the right to access and receive a copy of the personal information we hold about you.

Change, restrict, delete

You may also have rights to change, restrict the use of, or delete your personal information. Where there is an exceptional circumstance (like where we are required to store personal information for legal reasons) we will generally delete your personal information upon request however in some circumstance this may take up to a month.


You can object to (i) receiving marketing messages from us after providing your express consent to receive them, and (ii) us processing your information based on our legitimate interests. In such cases, we will delete your personal information within a month of receipt of the objection, unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.


If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK that is the Information Commissioner’s Office (ICO)

Contact us

If you have any questions or concerns regarding this privacy policy, please contact us by email at Alternatively, you can write to us at Data Protection Officer, Vaillant Group UK Limited, Nottingham Road, Belper, DE56 1JT.


Vaillant reserves the right to amend this Statement at any time. The Privacy Statement does not create any contractual or other legal right on behalf of any party.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in May 2018.